CommunityBridge Parent and Staff Onboarding Guide
Reusable starter guide for introducing CommunityBridge to daily users.
What users should expect
CommunityBridge is intended to bring routine updates, urgent communication, and role-specific coordination into one place. The exact screens a user sees may depend on whether they are a parent, ABA tech, BCBA, office team member, reception user, or administrator.
Suggested onboarding topics
- How to sign in with organization-issued credentials, invite code, or approval-link flow and keep credentials secure
- Where to find announcements, chats, urgent memos, directories, and schedule views
- How notification preferences and device settings work
- What each role can access, including reporting, billing, and authorization workflows where applicable
- When to use CommunityBridge versus emergency channels or other official processes
- Who to contact for support or account changes
Training checklist
Audience | Training points |
Parents / caregivers | Announcements, chats, urgent memos, child-related views, family schedule, digital insurance card, billing/contact actions, notifications, support contact |
ABA Techs / staff | Daily coordination, learner schedule usage, communication norms, reporting expectations, escalation expectations |
BCBAs / clinical leads | Clinical reports, learner oversight, scheduling visibility, staff roster access, communication expectations |
Office / reception / administrators | Permissions, roster management, scheduling workflows, authorization or billing exports, support responsibilities |
Note: Pair this guide with organization-specific support instructions, acceptable use rules, and any internal communication standards. |